I lead the relationship management and growth strategy for the retail and e-commerce vertical and New Business growth strategy for India. I leverage my 22+ years of experience in strategic account management, and client solutions role to deliver customer-centric solutions, optimize operational efficiency, and increase profitability. I am a CHIEF Member, a thought leader, and a value and growth-focused executive, with a proven track record of managing and handling complex projects in diverse global delivery models. I have extensive knowledge and skills in customer relationship management (CRM), process improvement, lean and six sigma methodologies, compliance and risk management, and business transformation. I am passionate about creating a unified customer experience, driving strategic insights, and fostering collaboration and innovation within my team and across the organization.