I am a Head of Product & Customer Success in B2B SaaS, operating where AI, product strategy, retention, and revenue architecture intersect. I do not believe Product and Customer Success are separate disciplines. Product defines value. Customer Success validates and scales it. Revenue is the result of both functioning as one system. For 8+ years, I have led product and CS in competitive markets where resources are constrained and execution quality determines survival. I focus on building systems, not slides. I work with: • Founders and product leaders who need sharper roadmap and AI clarity • Companies struggling with retention or expansion despite strong acquisition • CS leaders designing scalable operating models • CSMs who want to grow into strategic operators, not just reactive support My point of view: Retention is a product outcome. AI without workflow integration is noise. Growth without revenue design is unstable. Career growth in CS requires systems thinking and commercial awareness. My strength is connecting: Vision → Roadmap → Adoption → Retention → Expansion → Revenue If you want strategic clarity, operational structure, and direct feedback without corporate fluff, book a session.