My journey through the realms of cyber security and customer service has led me to a fulfilling role at Amazon, where my expertise in internet security and fulfillment management drives operational excellence. The University of Miami honed these skills, equipping me with a robust cyber security acumen, which I seamlessly integrate into my daily responsibilities. Leadership and team collaboration were hallmarks of my tenure as a Sales Manager at Aptive Environmental, where I refined my CRM capabilities. Our team consistently enhanced customer satisfaction, a testament to our collective dedication and my personal commitment to leveraging technology for improved user experiences.