A technocrat and leader in IT with 26+ years of extensive experience in the IT and ITES industry, driven by a passion for people, process, and technology. My experience in IT/ITES is complemented by extensive exposure to a global outlook, having worked for large-scale organizations in the US, UK, and India in the core IT and ITES sector. Having worked with a varied portfolio of customers in telecommunications, utilities, power, retail, health, real estate, and banking, etc. My core strength lies in strategy and execution of managing IT, including datacenter and cloud hosting, network, cybersecurity, digital, automation, contact center solutions, service management, IT security and compliance, ERP, quality and security standards (ISO 27001, 9001, 23001, PCI, CAS-T), financial planning, managing internal and external stakeholders, clients, vendors, regulatory authorities, audits, SOPs for IT services and management, documentation, and service reviews. I was previously associated with Capita Plc as Head – of IT Services in India from 2015 till Nov 2024. Capita is the UK’s leading provider of IT and integrated professional service and is comprised of ~45,000 dedicated staff across the UK, India, Europe, and South Africa. Certified from the Indian School of Business (ISB), for Leadership with Artificial Intelligence (AI). The six-month long program covers comprehensive exploration and applications of AI, deep learning and machine learning, including strategies and conceptual insights into real-world, case-based opportunities. Program also deals on adoption of AI in business models and defining a roadmap for AI adoption and implementation.