As a Senior Solutions Specialist at Shipsy, I deliver innovative and impactful solutions for the logistics and supply chain industry, leveraging my MS in Software Engineering and my six years of product experience. I collaborate with cross-functional teams to understand customer needs, design product features, and ensure successful product launches. Previously, I was a Technical Product Manager at Delhivery, where I spearheaded and managed various solutions, such as Last Mile, Cx Communications, Cx Payments Service, and Mobile Apps. I improved delivery and pickup rates by 3%, transformed returns management by raising the resale ability of returned products from 25% to 98%, and generated an additional monthly revenue of Rs 5 Cr by building Delhivery Direct, a customer-to-customer shipping channel. I also served as the Product Owner for the Last Mile Rider App, ensuring efficient and effective last-mile deliveries. My goal is to create value for customers and stakeholders by leveraging my domain expertise, product management skills, and operational efficiency. I am passionate about solving complex problems, optimizing processes, and enhancing customer satisfaction in the logistics and supply chain industry.