A seasoned IT Service Management professional with over 13+ years of experience, currently contributing to Commonwealth Bank of Australia as a Governance and Oversight Manager. Adept in ITIL frameworks and proactive issue resolution, my role focuses on ensuring seamless operations across EMEA region by addressing high-priority situations and facilitating solutions. At Commonwealth Bank of Australia, efforts are centered on enabling operational excellence through clear communication, leadership and structured processes. With a strong sense of responsibility, adaptability to evolving technologies and expertise in stakeholder engagement, my mission is to drive impactful outcomes and foster sustainable improvements in service delivery. Outside of work, I enjoy hiking, photography and volunteering. From time to time, I also seek out adventurous activities to get my adrenaline rush. I've gone skydiving and deep-sea diving and, in my leisure time I'm working towards becoming both a PADI-certified diver and a licensed skydiver.