Strategic and performance-focused executive with 20+ years of innovative, energetic leadership , extensive shared services experience with a focus on HR transformation, employee retention, client engagement and cost reduction. Rohit has been at the forefront of Human Resource service evolution including not only establishing a greenfield SSC, turning around a failed GBS as well as leading the diversification of GBS into a value adding organization. All this happened while working for multi billion dollar enterprises like Coca Cola, Philip Morris , Hewlett Packard, Lucky Goldstar and now Imperial Brands. Did you know that 60% or more Shared services organizations do not achieve their objectives around Customer experience, Performance excellence, Simplification and more . Get in touch if you would like to discuss the learnings from over 2 decades and share best practices over Virtual coffee.