For over a decade, I have worked in the IT Service industry, specializing in community management, program management, and Business Operations. I am highly regarded as an authority in project planning, requirements management, software implementation, and Scrum/Agile methodologies. In my role as a Technical manager, I have a proven track record of helping clients identify, implement, and launch their online communities and SAAS applications. I have also been Pivotal in developing advocacy and ambassador programs. At work, I am committed to working diligently and maximizing my time. I enjoy collaborating with technical teams to troubleshoot customer issues within projects.