With over 22 years of enriching experience spanning Infrastructure Services, Application Management, ITIL Processes, and more, I bring a wealth of expertise to the realm of IT Service Management. As an ITIL Expert Certified professional and a Certified Digital Transformation Officer, I have masterfully orchestrated Service Now implementations, presided over Service Delivery, and led successful Project Deliveries. My journey entails proficiency in ITSM process planning, design, and meticulous implementation, rooted in the ITIL framework. With a strategic mindset, I have orchestrated Transition Planning, Process Design, and Implementation Guidance, enabling seamless transformations across diverse projects. My prowess extends to Business Process Re-engineering, encompassing Process Mapping, Gap Analysis, Optimization, and Improvement. I stand equipped with comprehensive knowledge in ITSM tools such as BMC Remedy, Service Now, and LanDesk Service Desk, having skillfully overseen their implementation. I have steered initiatives as a Project Delivery Manager for ITSM implementation and have been at the forefront of managing SOC-II, HIPAA, GDPR, and Privacy Requirements, coupled with Internal Audit and CMMI. Leadership Program "Chief Operations Officer " from IIM Lucknow, I have also earned the distinction of being a Lean Six Sigma Green Belt Certified and ITIL 2011 expert and ITIL4 Expert professional. My journey reflects a robust blend of Cloud Service Management OPS leadership, impeccable ITIL insights, and a dynamic approach to Digital Transformation. My passion lies in driving operational excellence, fostering Service Delivery enhancements, and catalyzing holistic Process Implementations.