I am busy for over 19 years in customer service, customer success, and customer experience space. Exposed to the dynamics of Food-tech, Ed-tech, E-commerce, Fashion retail, and BFSI industries. Customer Relationship Management Certification from Indian Institute of Management - Bengaluru, India. Successful transition of Third Party Collections Operations (Call Centre) from New York (USA) to Bengaluru (India) which became a center of excellence among all geographies in India and North America @ Aditya Birla Minacs. Fostered the setup of customer service ecosystem for a fashion retailer venturing into E-commerce space. Ensured detailed design, planning and implementation of policy, process, people and systems required to deliver GOLD standard CX @ Landmark Group. Instrumental in scaling customer service infrastructure from 40 members to 500+ best in class customer experience champions in a span of 3+ years which earned a title of most customer centric home grown E-commerce organization of India @ Myntra.com. I have been fortunate enough to work for start-ups and multi-billion dollar enterprises. Working in a leadership role to provide a great customer experience by solving genuine business problems.