*Canadian Permanent Resident* Certified Business Systems Analyst (CBAP® ) with 10+ years of experience working in the Higher Education & IT Consulting industry. A strong IT professional with a Master of Science (MSc.) specializing in Computer Science from the prestigious King Fahd University of Petroleum & Minerals. - Skilled in Agile/Waterfall Project Management, IT Service Management (ServiceNow ITSM/ITOM/ITBM),Student Information Systems (SIS), Business Intelligence (BI), SDLC and ERP implementation with RFP/RFQ, business case and Statement of Work (SOW) document preparation. - Implemented Digital Transformation to automate workflows and business processes. - Published Peer-reviewed research articles on Artificial Intelligence & Software Project Management with 200+ citations in IEEE and ScienceDirect. Operating System: Windows, Linux Programming Language: Java, JavaScript, HTML, CSS, SQL ERP: Oracle PeopleSoft Campus Solutions 9.2 (SIS), Oracle Siebel (CRM) BI Tools: IBM Cognos, MS Power BI SaaS platforms: JIRA, ServiceNow ITSM/ITOM/ITBM, PagerDuty Tools: MS Visio, Wireframes, Office 365,Zoom, Slack, GitHub, Azure DevOps,Smartsheets,Cisco WebEx