★ Experience Summary ★ ✔I bring 25+ years of experience in leading Digital Transformation, Product Management, Delivery, and Change Management initiatives across CRM, BPM,Data, Platform Engineering, Cyber Security and SAAS/Cloud, with a core focus on financial services (Banking/Insurance) and complex enterprise clients ✔ Delivered key business outcomes for global Enterprise clients: Accelerated time to market ▪ Boosted revenue ▪ Enhanced business & IT integration ▪ Empowered workforce ▪ Cost reduction ▪ Increased organizational agility ▪ Expedited problem resolution ▪ Strengthened collaboration▪ ✔Expert in managing every stage of digital transformation projects—from concept and strategic planning, through Enterprise/solution architecture and delivery, to ongoing operations management—ensuring the delivery of scalable, high-performance, and secure solutions within complex enterprise regulatory landscapes ✔ Accomplished in leveraging extensive experience to integrate industry best practices, methodologies (LEAN/AGILE), and frameworks, developing customer-centric and innovative digital solutions that effectively reduce risks and costs. ✔Demonstrated expertise across a range of cutting-edge technologies and methodologies to to drive successful business outcomes. ** Cloud/SaaS CRM (Salesforce, Mulesoft, Appian, Zoho, nCino, Pega, MS-Dynamics CRM) ** Lean Six Sigma (Process Re-engineering) ** Cloud Computing/ Data Migrations (AWS,Azure) ** DevOps ( GIT,JIRA, Jenkins, AUTORABIT) ** AI/ML driven Low Code Intelligent Automation solutions (UIPath) ** Data Analytics (Microstrategy, Tableau) Core Competencies: ☛Digital transformation (Front/Middle office and Operations) : P/L Mgmt,Strategy, End to End Business Process Transformation including core banking process transformations, Cyber security,Customer Experience, Product or Service Digitization, IT and Delivery Transformation (including Agile Transformation at Scale), ☛CRM (Inc. Salesforce) : Strategy and delivery roadmap, Programme management, Sales , Service, Marketing , Field service , Loyalty , nCino, Analytics, Digital Collateral management, secure messaging, Mobile apps, IVR, Customer Engagement Centre, Collaboration Management, 3rd party integrations. ☛ Programme Delivery: Business Case, Bid Management, 3rd party vendor management and outsourcing, Senior Stakeholder management , Scoping, Planning, Effort estimation, Risk Mgmt.,Architecture reviews and designs, Programme Governance, Quality Assurance, Complex Integrations, Data Migration/integration, Change Management