I’ve spent close to 9 years building and designing on the ServiceNow platform, mostly in Solution Architecture and integrations, while still going hands-on to validate fixes and automation. My core skill is converting business needs into practical technical execution across ITSM, ITOM, CMDB, Discovery, catalog scripting, ACL logic, decision tables, and REST API integrations. I’ve delivered dependable integrations between ServiceNow and systems like Jira and cloud ecosystems such as AWS. My work has included CI/CD pipeline setup, ATF-based test improvements, payload mapping, VM/server classification, dedup logic, CMDB relationship cleanup, credential strategy and ensuring clean, scalable and predictable automation from dev to prod. I also mentor junior admins, developers, and testers, and share practical learning content through my YouTube channel, keeping the focus on clarity, examples, and real ServiceNow problem solving. Academically, I hold an MTech in Data Science from BITS Pilani (7.0 CGPA) and a BE in Computer Science from VTU (First Class). I’ve published research in cloud security and narrative object detection, indexed in Scopus and CPCI-S. If you're stuck with flows, decision logic, CMDB relationships or integrations, I can usually get you to the root faster than most.