With over 11 years of work experience in compliance and quality assurance, I am a Compliance Officer at IntouchCX, a leading customer experience platform. I am responsible for ensuring compliance with regulatory and contractual requirements, as well as internal policies and procedures. I also monitor and evaluate the quality and performance of the services provided by the platform, using analytical skills and tools to identify and resolve issues and improve customer satisfaction. In my previous role as a Quality Assurance Compliance Specialist at Teleperformance, I contributed to the development and implementation of quality standards and best practices for various projects and clients, as well as conducting audits and assessments. I have a strong background in risk control, quality assurance, and analytics, and I am passionate about delivering excellence and value to customers and stakeholders. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams. I value integrity, innovation, and customer-centricity, and I strive to uphold these values in my work.