•. Communications Cloud Accredited Professional • Working professional with IT experience as Technical/Solution Architect CRM Development Expertise (For various B2B and B2C Telecom Clients) • Expertise in Order Management and Product Modelling, CPQ Architecture, ESM framework. • Bring Knowledge of Service Now OMT (TSM) and using standard TM Forum • Bring architectural expertise on setting up Salesforce as a CRM and Service Now as the Service Management layer. • Expertise in Designing and Implementation of EPC, Order Decomposition, Order Orchestration Workflows, Flow Designer, Integration Hub • Worked on Siebel CRM and Integration for telecom clients. To know more, please feel free to connect with me.