At Amazon, my focus is on leveraging Google Analytics and CRM to refine our customer engagement strategies. My competencies in analyzing complex datasets and translating them into actionable insights have been instrumental in optimizing processes and improving quality metrics. This dedication stems from a robust foundation in business administration from Savitribai Phule Pune University. Previously, as a Quality Analyst, I spearheaded efforts that bolstered campaign deliverables, ensuring adherence to customer specifications and company standards. My methodology is rooted in a systematic approach to quality assurance, which includes mentoring team members, developing training materials, and streamlining lead verification for enhanced productivity and client satisfaction.