Google & IBM certified Information Technology Specialist with more than 15 years of professional experience in Information Technology management, desktop Support, expert and highly familiar with a wide variety of networking, security, operating systems, database management, web design and development, ERP implementation, and hardware-software support, having post-graduation qualification of MBA (3.61/4.00 C.G.P.A) and different international certifications in Information technology including IBM Technical Support Professional Certification, Google IT Support Professional Certification, Google Project Management Fundamentals Certification, IBM IT and Cloud Fundamentals Certification, UNDSS Information Security Awareness Certification, Write Professional Emails in English, Python for Data Science, AI & Development, IBM Web Development with HTML, CSS, JavaScript, IBM Cloud Computing & Cyber Security Essential. Skills including but not limited to Operations and IT Support, Networking, Troubleshooting, Technical Support, Network Administration, Network Security, System Administration, Software Installation Computer Hardware, Customer Service Support. Command on Tools and Software including Power Shell, VNC, MS Dynamics AX, Symantec Norton Utilities, Virtual private networking VPN software, Encryption software, Ticking Systems, MySQL, PHP, Python, HTML, JS, WordPress, MS Access, Adobe Graphics Tools and others. IT Support Including: • Support local and remote staff via IT ticketing system, email, desk-side support and phone calls. • Diagnose and troubleshoot issues with Windows and Mac desktop OS, application, network connectivity, and hardware malfunctions. • Create and manage user accounts and permissions following established processes and procedures. • Collaborate on and escalate issues with senior IT staff. • PC hardware and peripherals • Microsoft Windows 10+ • Microsoft Office 2016+ • Microsoft 365, Exchange Online, Teams, Azure AD • WAN, LAN, WiFi and VPN technologies • Internet security (E.g., anti-virus, spam and phishing, firewall, content filtering) • Remote Access (E.g., Remote Desktop, TeamViewer, VNC) • Common Windows Server Roles and Features (E.g., DHCP, DNS, Active Directory, Group Policy, Routing and Remote Access, Remote Desktop Gateway, Hyper-V) Core Competencies including but not limited to: Results Oriented, Problem Solving and Decision-Making Skills, Communication Skills, Goal oriented – self-starter, Excellent Attention to Detail, Technical Knowledge, Interpersonal & Team Player, Professional Demeanor, • Project Management