Crafting Customer-Centric Products Through a Strategic Content Lens. With 9 years of experience in Tech, I've spent 7+ years in Product Management, 6+ years in Agile Methodologies, and 2+ years in Consulting. My approach to product development is strategic and user-focused, and my background in content strategy has honed my ability to communicate effectively with stakeholders at all levels. My expertise includes Product Strategy and Management, Agile Methodologies, Solution Architecture, Enterprise Applications and Solutions, Managed Services, and Content Strategy. I've a proven track record of developing and executing product roadmaps, conducting market research and analysis, and driving growth through user acquisition and retention strategies. As a tech entrepreneur, I built applications in Technology Media, Ed-Tech, and contributed to several open-source SaaS products. Key Achievements: • Improved UX by 25% (MAU) via A/B testing for a SaaS product in the banking industry. • Transformed requirements into product features and ensured quality assurance, resulting in enriched CX by over 60% (MAU). • Identified and bridged gaps in new product implementation, enhancing LX from 3% to 70% (MAU). • Achieved over 90% UX metric for a new BPM product. • Automated document generation with VBA macros, reducing manual effort by 87.5% (hours). • Implemented pricing strategy, performed quality assurance, and improved CX by 87.5% for a customer account. • Won 7th place in "Product Challenge - 107" for "SmartCue" and 3rd place in "Product Challenge #110" for "Winamp" to enhance New User Acquisition. Technical Skills: • Office Suites - MS/Libre Office, Google Doc, Sheet, Forms, Slides • Frameworks - WordPress, Joomla, Drupal, Laravel, Bootstrap • API Tools - Swagger, Postman • Wireframes/Mockup/Prototype - MS Visio, Lucid Chart, Draw.io, Figma, Wireframe.cc, Whimsical, Marvel • Workspace - Notion • Agile Tools - JIRA, Confluence • Analytics - Google Analytics, Mixpanel • No code tools - Adalo, Glide • Cloud Products - AWS, Microsoft Azure, GCP Product Knowledge: Hardware - Medical Devices, Semiconductors SaaS, PaaS, IaaS, Cloud Solutions Mobile Application Products Domains: IT/ITES, Medical, E-Learning/Education, Publishing, Healthcare, Insurance, Banking, IoT, Communication Standards and Regulations: ISO 9001, ISO 13485, ISO 16949, ISO 20000, ISO 22301, ISO 27000, ISO 27001, ISO 27002 Books/Poems/Anthology Penned: Feelings Untouched, The Unsaid Feelings, Scribbled Thoughts, Word Slingers, Dream of Few, My Secret Wish, Manuscript of Hearts