Hello, I’m Rakesh Kumar - a technology leader, cybersecurity professional, mentor, and lifelong learner. My career began in technical roles covering software, Linux, networking, unified communications, Network, Security and infrastructure operations. Over the last 22+ years, it has evolved into global service delivery, cloud and SD-WAN transformation, cybersecurity, customer management, programme leadership, and leading large, multi-geography teams. I currently work as an Associate Director in Network Services and hold the CISSP certification. I have managed business-critical enterprise services, led complex technology transitions, supported executive stakeholders, participated in pre-sales and solutioning, and helped transform customer experience and operational performance. I created this Topmate profile to share the practical lessons I have gained, not only from certifications and successful programmes, but also from career transitions, leadership challenges, difficult customer situations, continuous learning, and more than two decades of working in technology. Whether you are entering to new technology domain, preparing for a leadership role, considering a career transition, improving your professional profile, or feeling uncertain about your next step, I would be glad to help you develop a realistic and actionable plan.