Experienced IT Professional – Oracle CC&B and C2M Specialist Results-driven IT professional with 3 years of experience in Oracle CC&B and C2M, specializing in configuring and optimizing business objects, services, zones, plug-in scripts, service scripts, BPA scripts, algorithms, batches, and UI maps. Possesses strong functional expertise in CC&B and a proven track record of delivering high-quality solutions. Key Strengths: 🔧 Issue Resolution: Proficient in troubleshooting, defect fixing, and implementing code modifications to enhance system performance. 🚨 Production Support: Experienced in managing production incidents, performing root cause and flow analysis, and collaborating with cross-functional teams for prompt resolution. 🤝 Client Collaboration: Skilled in representing teams during client discussions, analyzing user stories, and transforming requirements into CC&B components. 📊 Technical Proficiency: Expertise in SQL development and leveraging CC&B functionalities to meet business needs effectively. 💡 Adept at driving efficiency and maintaining seamless operations, ensuring alignment with organizational goals and client expectations.