19 years of experience in Customer facing roles, 16 in Customer Success including growth Sales, Over 12 years in team management. Excellence in driving customer retention, increasing net revenue, and automating processes. Skilled in customer lifecycle management, onboarding, adoption, account expansion, and churn reduction. Expertise in aligning cross-functional teams, leveraging data analytics, and scaling Customer Success organizations to support company growth alongside customer satisfaction.Licensed Black Belt leader with a focus on creating Process & Automation related solutions.