Delivering the ServiceNow, cloud and application platform. Responsible for building Cloud capability in GCC Azure. Driven program to pick internal technical resources & trained them on Cloud technologies. Driven external hiring events to get experienced resources on DevOps CI/CD & other Cloud technologies. KEY RESPONSIBILITIES -Front Business Units to champion key IT initiatives and operationalize app-related support and service workflows. -Lead, plan, support and manage 25 application development teams and services, application and AWS, AZURE cloud architecture, resource planning, performance and in support of existing and new application systems. - Delivered the ServiceNow Project portal by implementing Now Create Methodology, executing Sprints by building multiple Agile squads comprising of Scrum Master, Squad Lead, Architects, BAs, Developers & Testers, from different Vendors/Partners in Singapore, Malaysia, Vietnam, Philippines, and UK. - Onboarded Automate Pro to automate tests in Service Now & enhance the capabilities of Project Portal. - Onboarded Code Works tool for Security Testing for Service Now to capture Vulnerabilities, Code Bugs & Best Practises. - Managed KPMG team to delivered successful VAPT & Security Test in GCC Azure, Service Now adhering to ITGC, IM8 Compliance requirements. - Managed SmartOsc team to conduct Performance Test in Service Now adhering to Client Tender requirements. - Managed InMorphis team to conduct SIT / UAT Test in Service Now adhering to Client Tender requirements. - Lead the Service Now Operation team to do SIT, UAT & Production Instance deployments for releases R1, R2 & R3 and for timely patches/migration from UTAH to Vancouver ServiceNow Instance - Work with different partners, to negotiate contracts and SOWs, managing capacity and head count within the Program - Spear head & conduct the Project Steering Committee discussion with the client CIO and other Stakeholders to share Program updates - Conduct the Weekly working committee meeting to share Risks, Issues and the Project updates across Development, Testing, Security - Lead the planning, execution, and delivery of ServiceNow projects, utilizing the platform's capabilities to streamline IT service management processes. - Direct the configuration and customization of ServiceNow CSM & FSM modules to meet specific business requirements, ensuring optimal functionality and user experience. - Manage a team of ServiceNow developers and administrators, fostering a collaborative environment to maximize efficiency and innovation in solution development.