Hi, I'm Rajesh, Having overall 4 years of experience in the ServiceNow and Freshservice, I currently serve as an ITSM Engineer in iCIMS, an American cloud-based human resources and recruiting software company. My role involves working on ITSM (Information Technology Service Management) modules. Effective communication and people skills are my strengths. And I have experience in managing and maintaining the ServiceNow and Freshservice applications, including configuration, customization, and administration tasks. I collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the applications. And I monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability. I hold certifications in LinkedIn Learning, Udemy, Freshservice and ServiceNow, including CAD (Certified Application Developer) and CSA (Certified System Administrator), and 10 Micro Certifications from ServiceNow and Freshservice Product Expert Certification from Freshworks highlighting my expertise in the field. I'm open to connecting, networking, and discussing potential opportunities. Feel free to reach out! Below is my ServiceNow Resume: https://nowlearning.servicenow.com/lxp?id=nl_public&user=rajanaraje4bcb40