Experienced service and operations professional with a proven Customer Success track record in Edtech, Insurance and Start Ups with side quests in Health, wellness & fitness and the automobile sector. Skilled in operations management, market research, customer relationship management, and marketing, I am passionate about delivering high-quality service and value to customers along with a high level of product adoption. Currently leading and managing customer success for an edtech that provides Job Guarantee programs to working professionals, I have a diverse B2C and B2B program management experience across universities, driving CSAT and NPS targets, executing Service Recovery, and analyzing performance for optimal outcomes. Adept at stakeholder management, driving organic growth, and providing non-academic mentorship. Committed to fostering team success, implementing efficient processes, and identifying new business opportunities. Having experienced multi-functional roles I am able to adapt to cross team collaborations to ensure meeting deadlines of launch, delivery and service.