18+ Years of Experienced, hard-charging, perennial problem solver, and a pathfinder, who craves success through collaboration and creativity. My total experience & leadership acumen in the SaaS / UCaaS Customer Service/Support Solutions Management & IT Operations spans over a decade+ strong experience as a Project / Product / Client / Customer & Business Development, SaaS / UCaaS Pre-Sales Consultation & IT Operations/Service Desk/NOC/Incident Management with top-notch implementation, client onboarding, C-Sat, and project management abilities. Highly organized, methodical and skilled at overseeing / monitoring daily project sprints/milestones/DevOps Production Deployment/SIT Deployments/ Tracking & Solving BLOCKERS bugs/ticketa across high-performance DevOps cross-functional teams. Exceptional at Project KANBAN + SCRUM/Customer/Client Support & Services Management successful at directing change management initiatives requiring fast-paced execution. 9+ years in project management ( Agile/ Scrum / Waterfall ) with proven success in managing/delivering projects. With over a decade+ years of expertise in organizing business operations, project management, client/customer services & support management & Pre-Sales Consultation team resource management to contribute towards adding revenue $$$ and project operations. Excellent at monitoring projects & customer/client day-to-day interactions by adhering to production deployment schedules, managing productions/operations team, identifying problems, and providing targeted solutions. For all the projects managed/delivered till date, as a Project Manager, was responsible for initiating, planning, executing, continuous sprint monitoring, user training, UAT & completion of projects. Efficiently managed teams, facilitate commitment and motivated team members to meet deadlines, managed the expectations of stakeholders / clients & communicated the status of a project. My Certifications - : 1.ITIL Foundation 2.ITIL Intermediate - Service Operations 3.Prince2 - Foundation + Practitioner 4.LEAN Six Sigma Green Belt 5.Certified ScrumMaster® 6.ISO/IEC 20000 ITSM Certified 7.Agile Project Leadership Certified SaaS / UCaaS Expertise : 1. ZOHO CRM 2. FreshDesk 3. Office 365 ADMIN Support 4. ZenDesk 5. ServiceNow 6. Trello 7. JIRA 8. Confluence 9. SharePoint 10 .ZOOM ADMIN Support 11.Slack 12. Skype For Business 13. WEBEX 14.Cisco JABBER 15. OKTA 16. VMWare Airwatch 17. CUCM ( Cisco Unified Communication Centre ) ADMIN 18. Citrix VDI Cloud