Bridging functions, priorities, and geographies, I lead and unify diverse, international teams to accelerate deliverables while elevating overall accuracy and alignment with product vision. A senior program leader, I drive multi-million-dollar, mission-critical programs with a focus on customer experience (CX) and Voice of Customer (VoC). Graduating from university with a degree in engineering, I followed a technical career path but quickly learned I was meant for roles that were customer-focused. As both a technologist and a champion of human-centred design, I love to develop solutions that have the potential to revolutionize customer experiences, simplifying and making it easier for my own customers to do business, and ultimately, enabling my customers and organizations to achieve their organizational priorities. With every initiative, improvement, and innovation I champion, I always qualify it with the question: Does this empower, enable, or equip my customers with the tools they need to elevate customer experiences? Because customers hold all of the answers to driving product innovation and profit growth. Customer experience and revenue are directly correlated. And frankly, caring for our customers is the right thing to do. Leading large-scale programs, I’ve had the opportunity to mobilize large, cross-functional and direct-reporting teams. My leadership style is centered on coaching. A national-level tennis player and coach, coaching is a fundamental part of who I am. Having coached others since I was very young, it has become second nature. With my leadership style rooted in coaching and mentoring, I’m focused on empowering my teams and providing the support needed to help them perform at their best and achieve success. In addition to coaching, I foster cultures that value collaboration, open communication, and care for the work and others Areas of Expertise ■ Program Management ■ Product Development ■ Customer Experience ■ Voice of Customer ■ Leadership ■ Stakeholder Engagement ■ Agile & SCRUM Going beyond my program management work, I’m also an active participant in and advocate for DEI initiatives, which, as a person of color, are near and dear to my heart. The TL;DR: I’m a human being trying to keep the humanity and empathy in business and work. If that resonates with you, feel free to connect and send me an InMail, or get in touch by email at [email protected]. I look forward to learning more about you