### Incident Management & Service Delivery Interview Coach | 16+ Years of Industry Experience Hello, I'm Rajendra Thakur, an IT Operations and Service Management professional with over 16 years of experience in Incident Management, Major Incident Management, Service Delivery, Escalation Management, and Customer Success. Throughout my career, I have led critical incident bridges, managed customer escalations, conducted executive service reviews, and collaborated with global stakeholders across complex enterprise environments. I have also successfully completed a Service Delivery Manager stretch assignment, gaining hands-on experience in customer relationship management, service governance, operational excellence, and service improvement planning. I regularly interview, mentor, and coach professionals aspiring to become Incident Managers, Major Incident Managers, Service Delivery Managers, and Operations Leaders. My interview sessions go beyond theoretical ITIL concepts and focus on real-world scenarios, stakeholder management, crisis leadership, customer communication, and decision-making under pressure. Whether you are preparing for your next Incident Manager role, aiming for a promotion, or transitioning into Service Delivery Management, I can help you strengthen your interview skills, refine your responses, and build the confidence needed to succeed. ### Areas of Expertise ✔ Incident Management ✔ Major Incident Management ✔ Service Delivery Management ✔ ITIL Practices ✔ Escalation Management ✔ Stakeholder Management ✔ Customer Communication ✔ Leadership & Team Management ✔ Resume Reviews & Career Guidance Let's work together to help you stand out and secure your next opportunity.