Building Heliyos: an AI-native customer OS for B2B. We create AI workers that have organisational context and tools to complete long-running customer work, so teams stop stitching systems together by hand. Before this, Head of Engineering at Siena AI. Built the agentic customer support platform from day zero. $4.7M seed, top NY e-commerce brands as customers, SOC 2 Type 2 + GDPR. Scaled engineering from 4 to 16 across 8 countries with zero attrition. 8 years of SaaS engineering: customer support (Siena), e-commerce (Cartloop), access control for Fortune 500 office buildings (Genea), and healthcare (Codal). Shipped software people actually use across very different worlds.