About Service Delivery expert and Result oriented IT professional with over 16 years of expertise in IT Infrastructure management (Offshore delivery model), Operations management, Client/Vendor Management and Projects Management with Global 500 organizations. Always interested in managing client and vendor relationship and ensure service delivery of IT services for clients around the world. Professional Experience: 1. Overall 16+ years of expertise in various ITIL Processes and functions. 2. Extensive experience in performing and managing Due Diligence, Transition of IT Hosting and Management Services. 3. Global exposure with Client/Vendor Relationship Management. 4. Experience in IT Service managment and Process Management Governance and implementation of the same for corporates. 5. Multi-environmental Customer Service experience. 6. Extensive experience with Global fortune 500 organizations. 7. IT hosting and Stakeholder management Specialties: 1. Service Delivery of End User Computing services 2. Client Relationship Management 3. Vendor Management 4. Handling outsourcing engagements 5. Training Teams/Corporte Employees on verious aspects like ITIL, Client specific process and procedures 6. Project management 7. Process formulation, Continual Service Improvement and Reporting 8. IT Service Management Tool consulting for optimized workflow Implementation/Transition (ServiceNow) 9. Audits on various IT Governance Controls to check the adherence to the standard client process and achieve compliance against regulatory compliance acts in coordination to PWC 10.Intelligent Process Automation Strategy implementation to automate the Data center build Setup