17+ years building production AI platforms — not prototypes, not experiments, platforms that scale. Roughly 89% of enterprise AI initiatives stall in the pilot phase. The bottleneck isn't model capability; it’s the implementation gap—the absence of system-level engineering, secure LLMOps/MLOps pipelines, and board-level governance. Modern AI requires far more than prompt engineering "vibe-checks"; it demands production-grade infrastructure that operates reliably under live traffic. I work at the intersection of engineering depth and executive decision-making — close enough to the architecture to know what’s real, senior enough to own the P&L strategy. --- 𝗘𝗡𝗧𝗘𝗥𝗣𝗥𝗜𝗦𝗘 𝗟𝗘𝗔𝗗𝗘𝗥𝗦𝗛𝗜𝗣 & 𝗧𝗥𝗔𝗖𝗞 𝗥𝗘𝗖𝗢𝗥𝗗 At ServiceNow, I lead AI platform engineering across Agentic AI, Generative AI, and data systems—defining what gets built, how it gets built, and how it scales safely across the enterprise. Key achievements include: • Agentic AI platform serving 1,000+ enterprise users in production • 40% reduction in AI deployment cycle time through standardized MLOps • 18% cost reduction on Snowflake & Azure data infrastructure • $10M+ in documented annual savings across AI and cloud systems 𝗔𝗗𝗩𝗜𝗦𝗢𝗥𝗬 & 𝗙𝗥𝗔𝗖𝗧𝗜𝗢𝗡𝗔𝗟 𝗟𝗘𝗔𝗗𝗘𝗥𝗦𝗛𝗜𝗣 | 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗢𝗡 𝗔𝗜 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗟𝗔𝗕 Through Criterion AI Product Lab, I embed with MNCs and high-growth scaleups as a Fractional Chief AI Officer (CAIO) and Strategic AI Architect to bridge the pilot-to-production gap using our proprietary APEX Framework: • [A] AI Engineering: Production LLMOps/MLOps, multi-agent orchestration, RAG architectures, and OpenTelemetry observability. • [P] Product Engineering: Weaving intelligence directly into core cloud-native software DNA rather than building isolated chatbots. • [EX] Experience (AIX): Aligning human-centric interfaces with strict governance frameworks (EU AI Act, SOC2, HIPAA). 𝗖𝗥𝗘𝗗𝗘𝗡𝗧𝗜𝗔𝗟𝗦 & 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 𝗘𝗡𝗚𝗔𝗚𝗘𝗠𝗘𝗡𝗧𝗦 • Author of "Strategic AI Leadership Through Data" (BPB Publications) • Recognized AIM 40 Under 40 Data Scientist (2025) • GSDC Technical Advisor | Advisor to Startups & Women in Tech Communities • Keynote speaker and contributor on responsible AI adoption and high-performing engineering cultures. 📩 If you're building or scaling AI in production — I'm always open to a thoughtful conversation.