As a Technology Thought Leader with over 20 years of global experience, I have been at the forefront of IT service management, incident response, and large-scale infrastructure transformation, ensuring operational excellence for some of the world's leading financial institutions, including Citibank, UBS. Having worked across India, the US, and the UK, I bring a global perspective to enterprise IT resilience, system stability, and service reliability in highly regulated environments. My expertise spans stability engineering, automation, cloud operations, and regulatory compliance, helping organisations minimise risk, optimise performance, and enhance business continuity. I specialise in Site Reliability Engineering (SRE), cloud automation, and observability tools such as Grafana and Prometheus, enabling real-time system monitoring, proactive issue resolution, and performance optimisation. With a deep understanding of IT service governance, I have successfully led enterprise-wide infrastructure modernisation, large-scale resiliency testing, and critical regulatory migrations, ensuring seamless transitions while maintaining compliance with industry regulations, security frameworks, and operational best practices. By bridging the gap between technology and business strategy, I drive innovative solutions that enhance service stability, reduce downtime, and improve scalability. My leadership extends beyond technology, fostering cross-functional collaboration, stakeholder engagement, and continuous process improvements that empower organizations to stay ahead in an ever challenging environment. 𝐒𝐏𝐄𝐂𝐈𝐀𝐋𝐓𝐈𝐄𝐒 • Global IT Operations Oversight • Technical Programme Management • Software Design & Development • Major Incident Management • ITIL Framework & Service Delivery • Infrastructure & Platform Modernisation • IT Strategy & Digital Transformation I am a strategic IT leader skilled in aligning technology with business goals. I excel in cross-functional collaboration, driving digital transformation, optimising IT performance, and mitigating risks. I focus on enhancing service reliability, minimising downtime, and implementing automation for greater efficiency and scalability. Passionate about continuous improvement and innovation, I am committed to leveraging technology to solve complex challenges, enhance system stability, and future-proof enterprise IT infrastructure. Let's connect and explore opportunities to create resilient, high-performing IT ecosystems that drive business success.