A seasoned leadership professional with over 25 years of noteworthy experience, packing a track record of producing extraordinary results through inclusive and simplistic people leadership skills. Experience across various verticals such as Telecom, Cards and Banking, thorough multiple interaction channels such as Contact Center, Chat and Back Office An energetic self-starter with excellent analytical, organizational and creative skills with a deep rooted understanding BPO operations. Sound knowledge of Banking Operations, Regulatory and Financial Crime Compliance, with focus areas being KYC and AML, key critical aspects in today's global banking environment Possess strong leadership qualities, customer orientation and sharp analytical skills. Ably demonstrated the dexterity to drive large teams to par excellence on operations, service and sales platform, and above all achieved considerable success in driving change