Experienced QA Engineering Manager with over 11 years of expertise across diverse domains such as Banking, Payments, Telecom, and AI (IVR, Chatbot). Proven track record in leading QA strategy, building automation frameworks from scratch, and driving end-to-end product quality ownership. Adept in Agile methodologies, cross-functional team collaboration, and CI/CD integration. Successfully delivered three enterprise-scale products, serving 8.5+ million users, while taking complete ownership of QA and release activities. Key Achievements Delivered and led QA for My Rakuten Mobile App, developed from scratch for Android and iOS; launched with 8.5M+ users, with full QA and release ownership. Delivered an AI-powered chatbot with IVR and voice integration (LiveChat); replaced vendor solution, reducing costs and increasing control. Integrated AI tools (Co-pilot, Cursor.AI) into QA processes, significantly boosting team productivity. Brought production defect rate to near-zero by improving QA processes and expanding automation coverage. Earned direct customer appreciation for proactive issue resolution, enhancing customer experience and retention.