With a Postgraduate Degree in Business Administration and Management and certifications in Customer Success Manager (CCSM) and Scrum Product Owner (CSPO), I am a Product /Tech Engineer and Lead with expertise in SaaS. I am passionate about building products that solve customer pain points and make people's lives hassle-free. Currently, I work as an Apptio Technical Lead at It's Value, where I deliver innovative and customized solutions for IT financial management. I collaborate gather customer feedback, and improve user adoption. Previously, I was a Product/Tech Support Engineer at Broadcom, where I developed and tested world-class features for the Clarity PPM platform. I increased user retention by 20%, supported and managed key accounts, and received equity awards for my outstanding performance. I also have entrepreneurial skills and experience in running a fish farm from scratch. I am always open to learning new things and connecting with like-minded professionals.