Highly accomplished, deeply driven, result oriented leader with strong experience in Market research and Call centre industries. Currently heading the CS team for APAC region located in Gurgaon, India. This team covers projects across India, MENA and SEA regions for key global clients, corporates and MRAs etc. Working closely with Sales and Data quality team to address Client queries. Previous experience includes working on different methodologies like F2F, CATI, Offline, Focus group discussions as well. Specialties: Client interaction, prompt communication, good knowledge of panels and profiling and customer centric approach while working with key clients. Driving revenue and CSATs for the region and working closely with sales leads. Completed the MRS certification in 2015 and advanced certification for MRS in 2018. Completed the WIRE accelerate program. At present part of the WIRE mentorship program.