Objective : A Customer service and Banking professional with experience in branch banking operations, customer service, cash and data management and sales of banking products including CASA accounts, Demat accounts, SIPs. Hands on experience in assisting Retail department to perform customer due diligence (CDD), Enhanced due diligence (EDD), checking know-your-customer (KYC), onboarding clients and review AML concerns. Now, actively looking for job opportunity in banking and financial service sector. Experience : 05/2023 to Present Soho company Guide the Production team to do their daily tasks Maintain daily production Health and safety guidelines provide Team management onboarding new employees Daily stock counting and managing Bank Of America : 02/2021 to 05/2023 Senior Team member Onboard new clients in an efficient and timely manner, engaging with various stakeholders as appropriate.  • To communicate independently and professionally with clients on KYC related matters. Investigation on Debit cards ( Visa and Mastercard) of US clients and passing claims. Registration and licencing new and existing clients through FINRA registration process.U4 and U5. • Complete CDD/KYC of customers in line with Bank’s policies and standards.  • Conducts customer due diligence (CDD) and enhanced due diligence (EDD) sanctions and adverse media checks on new and existing customers. • Manage customer data using the Data Management System (DMS).  • Manage new business requests received and oversee the KYC process end to end.  • To process payments like BACS , CHAPS and remit funds to India (RFI) and ensure transactions comply with local and overseas regulations and Reconciliation of payments.  • Identify potential AML concerns and escalate to appropriate senior management during the on-boarding process.  • Completing ID&V checks, Perform Politically Exposed Person , Sanction and Adverse Media screening and analyse the results to eliminate or confirm matches and customer risk rating (CRA).  HDFC Std life insurance : 01/2020 to 02/2021 Acted as manager of insurance Group and Identified and developed new business opportunities, expanding existing client bases by selling working capital products such as Term life insurance and health life Insurance. SBI : 05/2019 to 01/2020 To maintain a database of all bank accounts and simultaneously maintain confidentiality of information. • Processing new account applications smoothly and SBI card application. • Responsible for processing remittances, NEFT and RTGS transactions.