At IBM, my role as a Business Process Consultant is grounded in a Master's degree in Computer Science from West Bengal State University, which has been instrumental in driving business process optimization. We've made significant strides in enhancing operational efficiency through the innovative application of agile methodologies and process mining tools like Celonis. With Tata Consultancy Services, my expertise in Celonis and commitment as a Scrum Master has enabled our team to streamline the O2C cycle within Oracle ERP systems, fostering a culture of continuous improvement. Our collaborative efforts have contributed to the delivery of transformative solutions that support strategic growth and operational excellence.