# ~12 years of enterprise application support or operations experience, supporting customers in On-Premise, Cloud, and Hybrid setups. # Enriched experience of 24x7 Support Troubleshooting (Linux, Shell Scripting, N/W, Java, DataBase) Management coverage (Operations & Maintenance) . # Proven track record of leading globally distributed, small to large-size teams to successfully achieve business objectives - across KPIs around customer satisfaction, resolution rates, revenue generation, and employee retention. # Expertise in leveraging technical expertise among engineers, across geographies, through the experience of managing diverse, distributed teams. # Good understanding of Enterprise(J2EE ) Application/Production Support (Weblogic / JBoss Enterprise / Apache Tomcat). # Experience in vendor/partner management via onsite/remote engagement. # Good understanding of modern-day tools (JIRA, Confluence, Jmeter).