Seasoned Customer Service Leader with a Global Perspective I am a highly skilled Customer Service Manager with a robust technical background and a steadfast commitment to customer satisfaction. Throughout my 16-year career in IT Infrastructure Management and Technical Support, I have consistently demonstrated my ability to balance customer-focused solutions with strategic business objectives. **Key Strengths:** **Proven Leadership:** I bring extensive experience in managing diverse teams, utilizing successful remote management techniques and fostering a customer-centric culture. **Technical Expertise:** Specializing in ITIL Service Management, Infrastructure Management, and adept handling of technical issues in Windows Environment. My skills extend to Lotus Notes Domino Administration, Exchange Server, Website Development (WordPress, HTML), and expertise in Backup & Restore, Storage Media, NAS, and as a Backup Exec Specialist & Consultant for disaster recovery using Veritas Backup Exec. **Professional Journey:** **Renowned Experience:** I have contributed significantly to organizations such as HCL Technologies, Concentrix, and SUTHERLAND, leading teams of 15-20 members. **Strategic Planning:** My role involves working closely with senior management on programs, projects, proposals, schedules, and delivery. I specialize in structuring and implementing initiatives that drive measurable results, enhance productivity, and contribute to revenue growth. **Seeking New Challenges:** I am currently seeking a leadership position in an international environment where my technical acumen and business skills can be fully leveraged. My passion for operational excellence, combined with my adept people management and collaborative communication skills, positions me as a valuable asset to any forward-thinking organization. **Areas of Expertise:** **Operational Excellence:** Operations Management, Project Management, Service Delivery, BCP Planning, and Strategy Planning. **Technical Proficiency:** ITIL Service Management, Infrastructure Management, Windows Environment Troubleshooting, Lotus Notes Domino Administration, Exchange Server, Website Development (WordPress, HTML), Backup & Restore, Storage Media, NAS, and Disaster Recovery using Veritas Backup Exec. #CustomerService #TechnicalLeadership #ITManagement #Leadership #GlobalPerspective #OperationalExcellence #Collaboration #CustomerFocus #InternationalExperience