• Product Manager with 8+ years of extensive experience in designing and managing state-of-the-art SaaS Software Products. • Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. • Worked closely on market research including pricing analysis, competitive analysis, market segmentation, direct and indirect customer requirements gathering and analysis. Worked closely with sales team to define go to market strategy for the products. • Supervised marketing team in articulating social, digital and email marketing campaign. • Experience in increasing customer satisfaction through customer engagement programmes and defining customer centric processes to understand their current technical challenges, key business issues/drivers, and software queries.