• Salesforce Certified Application Architect having 8 years of Salesforce experience and currently working as a Principal Consultant with TTEC Digital India. • Experience in solutioning and designing CRM Applications for various domain clients. • Experience in integrating external systems with Salesforce to have Salesforce as a one stop shop. • Helped multiple customers as a Senior Engineer with Salesforce.com India. • Helped businesses as a Salesforce Consultant in Deloitte US India. • Having extensive knowledge of Salesforce Classic & Lightning and Service Cloud/Sales Cloud and the new Work.com. • Holding 6 Salesforce certificates for Salesforce Certified Administrator, Application Architect, Data Architect, Platform App Builder, Platform Developer 1, Sharing and Visibility Architect. • Experience of configuration and customization using AppExchange applications such as GetFeedback, SurveyMonkey. • Experience in creating Managed/Unmanaged packages/Packaging Development. • Experience of working/handling in Agile methodology, Scrums.