•6+ years of AWS and Cloud experience •Currently working to build cloud-based Contact Center solutions integrated with emerging AI/ML technologies •Focus & Expertise on Amazon Connect and related managed AI/ML AWS services and features •Strong leadership capabilities with a knack for helping large enterprise customers to adopt cloud technologies •Track record of working with diverse teams in different geographical locations and culture. •Enterprise Support Engineering Experience of working with customers across industries and domains •Global Master Trainer: An effective communicator with carved people management and coordination skills •Strong strategic thinker and effective communicator •Proven ability to work in unison with different profiles across development, support, operations, management and directors