A digital marketing professional from India with 10+ years of experience in helping brands shape ideas into creative communication strategies and engage effectively with their consumers. Results-driven Associate Director with a strong background in Online Reputation Management (ORM) and a passion for enhancing customer experiences. Demonstrated success in leading high-performing teams, implementing effective ORM processes, and optimizing social media strategies. Proven ability to drive customer satisfaction, reduce costs, and increase brand love. Skilled in leveraging data-centric approaches and innovative technologies to achieve outstanding results in the digital marketing landscape. I enable innovative use of tech, creative storytelling, and insight curation to derive behavioural patterns towards the fascinating world of consumers. In my previous work experiences, I have had the opportunity to hone the following skills: Marketing Communications, Client Servicing and Account Management, Brand Reputation and Social Listening, Social Media Strategy, Project Management, Influencer Marketing, Vendor Management, Conversational AI and Building CX driven solutions