Product management and strategy professional with hands-on experience in CX and EX domain at Genesys, focusing on Knowledge-RAG and AI services within the Conversational AI and self-service portfolio. I combine a strong technical foundation with strategic and analytical thinking to support the delivery of customer-centric solutions that improve digital engagement and automation. My background includes roles in consulting (Deloitte, McKinsey), fintech growth and operations (HighRadius), and software engineering (Nuance Communications), giving me a well-rounded perspective on technology-driven business transformation. Skilled at collaborating with cross-functional teams to develop and launch AI-powered products. Experienced in market research, process improvement, and supporting business case development for digital initiatives. Recognized for my problem-solving ability, continuous learning mindset, and commitment to delivering measurable results. Holding an MBA from MDI Gurgaon and a BTech in Computer Science, I am certified in areas including AI, cloud, design thinking, and digital transformation. I am motivated by opportunities to solve complex challenges, grow teams, and contribute to impactful business outcomes.