• 11 +years of IT experience • 7+ years of experience with Oracle CC&B v2.3.1 and 3 years with Customer Cloud Service (CCS) • 3+ years of experience in ORMB v2.8, v2.9,v4.0,v6.0 on the cloud • experience in the functional and technical domains of CC&B, which includes: • Good exposure to Service Script and Plug-in and hands-on experience in Groovy in OUAF. 1. Algorithm Creation & Configuration in CCB. 2. Case Configurations. 3. All Config Tools 4. Business services 5. Change Handler, Maintenance Extension 6. User Exits 7. Batch programming and keen analysis of execution strategies. 8. Code Debugging. 9. I worked on ECLIPSE and SoapUI. 10. client handling and project support. 11. Requirement Analysis 12. Functional, Smoke, and Regression Testing • expertise in Microsoft Office products. • a hands-on exposure to OBIEE such as the data model, report template, report generation, bursting with different delivery methods, scheduler, jobs etc. • experience in delivering training sessions on CC&B—"Oracle Utility"—to the end user for the correct and better understanding of the utility. • Extensive experience in the documentation of activities, processes, reports, and client interaction • Expertise in manipulating, cleansing, and processing data using Excel/SQL, including analytical database development from complex source data.