A Qualified Technocrat and a Dynamic IT Professional. Having over 14 years of rich and insightful experience in ESM Tools with respect to Requirement Gathering, Solution Design, Implementation, Support and Project Management. ITIL V-3 Foundation Certified,ISO 20000 Service Management Implementation and Audit exposure. Experienced with Server/Network Operations with Tools Experienced with IT Service Management based on ITIL guidelines Experienced with Service Asset Discovery & CMDB . Strong engineering professional with PMP, ITIL and Executive MBA focused in Risk Management and Customer Relationship Management from NIBM Chennai.