Prasun is a seasoned leader and leadership mentor with 18 years of experience in transforming post-sales business functions from scratch to scale. Shaping leaders for tomorrow and partnering with experienced leaders to help them excel against rapidly evolving challenges, is something that Prasun enjoys thoroughly. With a deep understanding of technology and people dynamics he has nurtured business functions like Customer Success, Technical Support / Product Support, Customer Experience & Systems Engineering, across various technology domains. While he is an alumnus of some of the most respected institutions in the world like Cornell, Purdue and IIM Bangalore, he continues to embrace every opportunity to get back into the classroom to not only mentor but also hone his skills further. With a firm belief in the potential of youth, his focus has been to constantly innovate his leadership and mentoring style to enable organizations and individuals to continuously innovate and improve at their respective levels. These are some of his key expertise areas: * Strategic Leadership for post-sales operations * Digital Transformation (specializing in practical AI application) * Customer Experience Management * Chatbot Strategy & Implementation (Rasa, Dialogflow CX & IBM Watson) * Customer Success * Machine Learning (Python) * Corporate Governance (Independent Director, certified by Ministry of Corporate Affairs)