Seasoned PM with a strong focus on driving exceptional customer experiences and fostering user engagement by leveraging data & analytics in the automotive, retail & sports industries following agile methodologies, and leading multiple scrum teams. In CX, analyzing customer touchpoints, developing innovative MVPs and 0-to-1 products with significant improvement in metrics achieving OKRs and improving the usability(UX) of product. In Product Engagement, proposed roadmaps to analyze customer engagement across multiple apps. Strategies to improve adoption and retention metrics based on customer's behavior post-purchase of subscriptions. Excel in process improvement & business development, automating & creating standardized frameworks. In Sports industry, analyzed Fan Centric Marketing, identified positive/negative experiences and derived impact scores. Developed churn prediction model of fans opting out of email communications Previous experience includes risk analytics for Life Sciences & Health Care clients and delivering exceptional client service. During my MBA - developed a GTM strategy and analyzed market demand for a prominent airline company. Certified in Product Management, Data Science, and Business Strategy.