As an experienced Operations Manager with 10 years of diverse industry experience, I have developed a deep understanding of the critical factors that drive successful business operations. My career has spanned multiple industries, including consulting, e-commerce, educational-technology and micro-blogging, which has given me a unique perspective and a broad range of skills. I excel at developing and implementing operational strategies that drive growth, efficiency, fostering cross-functional collaboration and profitability. My expertise in process optimization, project management, team leadership, and customer success have helped me deliver exceptional results in complex, fast-paced environments. I am passionate about driving change and innovation, and I am committed to delivering outstanding outcomes for my team and my organization. My expertise includes people management, process optimization, capacity planning, quality analysis, data management, and performance reviews. I am proficient in a variety of tools such as SQL, Google Data Studio, Grafana, Excel, and Jira. In my previous roles, I have managed teams of various sizes and complexities, onboarded clients, created product documents and video galleries, managed vendors, and executed GTM strategies. Additionally, I have been responsible for creating and maintaining SOPs, conducting sales data analysis, and handling retail escalations. I possess excellent communication, presentation, and technical product training skills. I have a proven ability to generate GMV and retain clients. I am a motivated team player and possess strong problem-solving skills. Overall, I am a results-driven operations professional with extensive experience in team management, process optimization, vendor management, and business growth