Prashant is a seasoned customer experience and operations leader with over 15+ years of experience in the gaming, telecom, and tech industries. He is currently the VP of CX, Risk and Payments at Gameskraft, a leading online gaming platform in India, where he is responsible for delivering an awesome customer support, ensuring robust risk management, payment experience improvement initiatives/alliances, and product operations. He is passionate about leading continuous improvement in all areas of business operations to enhance revenue and streamline internal systems and processes. He is skilled in process improvement, customer relationship management, analytical skills, and agile methodologies. He is driven by the mission to create a world-class customer experience strategy that leads to user delight and loyalty.